User terms and conditions
Instabox Group AB, Corp. ID no. 559247-1568, address Medborgarplatsen 3, 118 72 Stockholm, Sweden, hereinafter referred to as Instabox. This document may contain typographical errors for which Instabox cannot be held liable. Instabox reserves the right to correct any typographical errors or inaccuracies in this document. Instabox provides an application for mobile devices, hereinafter referred to as the App. A person who downloads or uses the App is hereinafter referred to as the User. By installing the App and/or using the App as a visitor and/or User, the User unconditionally accepts all the General Terms and Conditions for the App, as defined below. In cases where the User does not accept the General Terms and Conditions for the App, the User will be requested to refrain from using the App. All visits to and/or use of the App shall be carried out in agreement with these General Terms and Conditions for the App. Instabox reserves the right to change these General Terms and Conditions for the App at any time, all or some of the provisions in the General Terms and Conditions for the App, to adapt these to changes in the Services, technological developments, legal developments, or other changes with regards to legal procedure, or upon introduction of new Services. Applicable General Terms and Conditions for the App are those which apply on the date on which the User acquires and uses the App.
ACCESSIBILITY OF THE APP
The App is available 24 hours a day, 7 days a week, except in cases of force majeure or circumstances over which Instabox does have control, or when interruptions/outages/maintenance prevent the App from functioning properly. The App may be updated at any time to include new functionality and services. Service interruption resulting from maintenance and/or updates can occur without advance notice to the User. The User is solely responsible for any equipment and materials that are used to gain access to the App. The mobile app from Instabox can be downloaded free from Google Play Store and Apple App Store. To access and use the App, the User must have:
A compatible telephone or compatible mobile device;
An Internet connection;
A customer account in a virtual retail outlet for one of the service providers for the mobile app (Apple App Store and/or Google Play Store).
The compatible telephones and mobile devices are as follows:
Apple iPhone® with iOS 14 or later
Mobile telephone using Android® OS version 8 or later
CREATE OR REGISTER AN ACCOUNT
If the User does not have an Instabox account, the User will be requested to create such an account to be able to use the App. The User provides identification through BankID, upon which the following information shall be provided:
Once the account has been created, the user can log in using BankID to access the Services. The User guarantees to Instabox that all information that the User has provided during registration is correct, precise, and up to date. Criminal action may be reported to the police. Instabox also reserves the right to remove accounts when such accounts are not used appropriately.
DELIVERY OF SERVICES
In the App, the User can see their own order history and use or purchase other services related to deliveries according to our terms and conditions that apply at any given time. Instabox does not charge for standard delivery; the consumer buys this directly from the seller. Delivery of services refers to delivery that takes place during the shorter period of time that the purchaser has bought from Instabox.
Instabox is not liable for delays or other breaches of the agreement regarding the exercise of its obligations in cases where such failure or delay is beyond Instabox’s reasonable control, and where such circumstances significantly influence the fulfillment of any of the obligations according to this agreement. These circumstances include, but are not limited to: war, riots, fire, natural disasters, snowstorms or other weather phenomenon or conditions that make roads and transport modes inaccessible, or that make infrastructure that is vital to Instabox unusable; explosions, epidemics, strikes, or new legislation that prohibits the fulfillment of the agreement.