How do I create a return using Instabox?

The easiest way to create a return is to visit the tracking link you have received via text message. Then click 'Create return'. If you can't find the link, visit and enter your phone number or parcel ID.

Once the return has been created, you have 60 minutes to visit your selected locker. (If you won't be able to make it, you can cancel the return and create a new one later.)

When you're at the locker, enter the PIN code you have received via text message, then scan your parcel using the locker barcode reader. The compartment for your parcel is then opened automatically.

We'll handle the rest! You will receive a confirmation from the merchant when they have received and handled the return.

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